Orders
+ Q1. Do you ship to countries other than Singapore?
No. For the moment we only deliver within Singapore and we do not accept orders from other countries.
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+ Q2. What is the minimum order for delivery?
The minimum order for delivery is SGD 200.00. If you are unable to reach the SGD 200.00 minimum but would still like to order, kindly contact us for assistance at
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+ Q3. Will I be charged GST?
The prices are inclusive of the prevailing GST.
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+ Q4. How will I know that my order has been confirmed?
You will be sent an acknowledgement e-mail to inform you that we have received your order. Once we have finished processing your order, our staff will contact you either via phone or e-mail to verify that all order details are correct. Afterwards, you will be sent an order confirmation e-mail which will state the delivery date, time, and your order information.
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+ Q5. How long do I wait for my orders to be processed?
Our staff will contact you within 24 hours (working days). Delivery will be made the next working day upon order confirmation. Please note that no delivery will be made during Weekends and Public Holidays.
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+ Q6. Who can I contact should I have any enquiries about my order(s)?
Should you require further assistance, you may send us an email at and quote your order number. We will respond to your enquiries within 1 working day.
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Payment
+ Q7. How can payment be made?
You may pay through mailing us a cheque or through cash on pickup.
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+ Q8. How do I know if you've received my cheque already?
We will contact you via phone or email as soon as we receive your cheque.
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+ Q9. What other details do I need to know about payment?
We will send you detailed payment instructions once we've received your order.
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Cancellation / Amendment of Orders
+ Q10. If I am unsatisfied with the goods I have received, can I return them?
We take great pains to ensure that the delivered order is accurate and that the stocks are fresh. We recommend that you check your delivery against your order immediately upon receipt. In the event that there is a discrepancy (ie. shortage of an item/s or wrong item/s delivered), please inform our office (Tel. No. 6777 0262) immediately. Such notification must be made within 24 hours of the delivery. Our operating hours are from 9.00am to 5.30pm, Mondays to Fridays only. We recommend that you call our office while our delivery staff is still at your premises.
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+ Q11. Can I cancel or amend my order once I submit?
Orders cannot be cancelled or amended after we have sent your order confirmation. No refund will be given for the full amount charged thereafter. Should you wish to purchase additional items, you may place a new order.
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Signing up as member
+ Q12. Why should I sign up as a member?
Members are kept up-to- date on our latest promotions and fairs. Moreover, members are able to order items from our online website.
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+ Q13. If I would like to place an order but do not wish to sign up as a member, who can I contact?
You are encouraged to sign up as a member in order to purchase the item(s). Alternatively, you may contact us at to enquire further.
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Other enquiries
+ Q14. What if I have a question that is not listed in the FAQ?
For other enquiries, kindly contact us at
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